Refund policy - The Lab Europe®

Refund policy

Returned items damaged or not conforming to the description

It is possible to request the return and refund of our products no later than 14 (fourteen) days from the date of receipt of the goods. The delivery date indicated by the courier will prevail. The return of our products will be accepted only and exclusively for non-customized products upon specific customer request, and only and exclusively if the products have not been used or assembled, therefore with the packaging intact.

It will be possible to request a return for the following products in compliance with the above:

- SS2 electronic gearbox (Standard go-kart version, not customized for formulas);

- Go-kart steering wheel (Standard version, not customized);

- SS2 electronic gear spare parts.

The shipping costs for the return will be paid by the buyer!

    Refunds (if applicable)

    Once received and inspected the return, we will send you an email to let you know that we have received the returned item. We will also notify you of the approval or rejection of the refund. If approved, the refund will be processed and the amount spent will automatically be credited to your credit card or original payment method within 30 (thirty) days.



    Late or missing refunds (if applicable)

    If you haven't received a refund yet, please check your Bank account. Then contact your credit card company, it may take some time for the refund to be officially posted. Then contact your bank. It often takes some time before a refund is posted. If you've done all of this and still haven't received your refund yet, please contact us at info@thelab-europe.com.

    Shipping p>

    To return the product, you must send the product to:

    The Lab Europe

    via Donatello 12,

    Monza (MB), 20900, Italy

    You will be responsible for paying your own shipping costs for returning your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the refund. Depending on where you live, the time it takes for product to arrive can take several days (7-15). If you are shipping an item over 75 euros, you should consider using a tracked shipping service and purchasing shipping insurance. In the event of loss and / or damage to the product shipped by the courier with an uninsured shipment, The Lab Europe will not be liable in any way. We do not guarantee that we will receive the returned item. P >